Hello, we are so glad you are with us!

We love our customers and are always happy to share our products with new shops!

Here’s the brief terms and conditions we have. 

  1. Minimum Order Value

For first time customers of FarmacyCo the minimum order value is $200. All of our customers are required to order through our website and pay immediately or you can request an invoice to pay via direct deposit. Goods will not be sent until invoice is paid. There is a minimum of 3 products per SKU per order.

  1. How to place order
  • Submit your order via our wholesale site at www.farmacyco.com.au
  • You must be a registered user to view this site. If you have not yet registered, please go to the web site, click on “Log In” then “Create New Account”. Follow the prompts and submit your information. 
  • Call our customer service representative (03) 57281037. 
  • Please have an order form or the web site available when calling so that you can reference item numbers.
  • Email your order to hello@farmacyco.com.au. We can provide an order form to your email.
  1. RRP

Products or goods purchased from FarmacyCo have a manufacturer’s recommended retail price (RRP). You may sell goods at RRP or at a higher rate to meet your margins but not below RRP.

 

  1. Wholesale Pricing

All prices are listed in AU dollars. All authorized retailers will receive 40% off the RRP, plus the cost of shipping. Prices are subject to change without notice. We will cover 50% of the shipping costs for any orders over $500. We cover the cost of postal insurance for any shipments through our courier network.

  1. Returns

Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without FarmacyCo prior approval and delivery instructions for transport. Shipping will be charged.

For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer

Please email us with details of the product prior to returning it.

  1. Payments

FarmacyCo accept credit card (MasterCard, Visa, Discover, and American Express) and EFT payments.

All credit card payments currently do not incur a merchant fee.

If paying via EFT, email us through remittance advice as proof of payment and use invoice number as reference.

Afterpay is only available through website orders.

  1. Shipping

Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a cost per delivery rate a minimum charge of $25.00 will apply.

Orders over $1500 are FIS

  1. Damages and Defects

Please inspect all shipments immediately upon arrival. Please contact Ross & Paul at hello@farmacyco.com.au within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

  1. Delivery Window 

Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact me for information about availability.

  1. Backorders

Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us. Back Orders under $300 will be shipped on the same terms as outlined in shipping section above. Back orders over $300 no shipping charges will apply.

  1. Shipping International Orders

We do not ship international orders at this time.
We have experienced too many customs and shipping complications to make this worthwhile for the customer.